Product / Client Updates
One link. Everything your customer needs to see.
Every UpdatesPad project comes with a clean, private link for the customer — approvals, photos, timeline, schedule, all in one place. They see what's happening as it happens. You stop being their voicemail.
Quote approved
Calacatta Borghini · 58 sf · $4,820
Slab selected at the yard
3 photos attached
Templated
Mike measured · seam approved by you
In fabrication
Cut and edged. Polishing today.
Install
Scheduled — Thu Nov 14, 8 AM
Your customer wants one source of truth. Your shop has six.
By the time a countertop job is done, the customer has heard from the shop through email, text, and phone. They've gotten one photo from the installer, a different photo from the office, and a heads-up from the templater the day before he showed up. Some of it went to them. Some of it went to their spouse. Some of it disappeared into a thread nobody can find.
The work was great. The communication wasn't. Not because anyone did anything wrong — because there's no good place for it to live. So it lives everywhere, and ends up nowhere.
The customer doesn't need more communication. They need one place to know what's happening.
A private link your customer can actually use.
Magic-link access. No app, no password.
Your customer clicks a link in their email and they're in. Nothing to install. Nothing to remember. The link is private to their job — they only see what you've shared with them.
A timeline that updates itself.
As the project moves — quote approved, slab selected, templated, fab scheduled, install booked — the customer's view updates automatically. They see the milestones without you having to send a thing.
Approvals on the record.
Seam placement, slab selection, edge profile — your customer signs off in their portal. You have a record of what was approved, when, and by whom. No "I thought you said eased."
Photos, files, and messages — in one thread.
Send updates with photos. Receive photos and notes from the customer. Share documents. All of it stays attached to the project, so nothing gets lost in a text chain.
From quote approval to install — your customer is along for the ride.
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The customer gets their link.
When you set up the project, UP sends the customer a magic link to their portal. They click it, they're in. No account creation. No password to forget.
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They see what they need to.
Their quote, their layout, the schedule, the photos, the approvals — all in one private view. Only their project. Nothing about your other customers, nothing about your business operations.
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They sign off where it counts.
When something needs approval — seam direction, slab selection, edge profile — you request it through UP. The customer reviews and approves online. You see it the moment they do.
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They see the work happen.
As the project moves through stages, the customer's view updates. Templated yesterday. Slabs on the truck Thursday. Install Monday at 8 AM. They know without asking.
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The link is theirs as long as the job exists.
No "trial expired." No reauthentication. They keep access for the life of the job — and beyond, if you want them to have a record.
Built from the customer's side, for the shop's benefit.
Most shop software treats the customer as an external party — someone who gets emailed updates, occasionally, when somebody remembers. UP was designed with the customer experience built in, because the people who buy from a countertop shop deserve to know what's happening on the job they're paying for.
UP's client updates are shaped differently:
- The customer is a built-in part of the project, not an add-on. Every UP plan includes the client portal. No upgrade. No "premium tier." No add-on fee.
- No app. No password. Magic-link access means your customer doesn't have to download anything, create anything, or remember anything. They click and they're in.
- The updates post themselves. When the pipeline moves, the customer sees it. You didn't have to send a thing.
- The customer only sees their job. Privacy is built in. No risk of one customer seeing another. No risk of business operations leaking. Each link is private to the project it belongs to.
Part of the whole job, not a separate product.
Client Updates is the customer-facing side of every UpdatesPad project. The portal pulls from your CRM & Pipeline (customer info), Quoting & Design (the quote and layout the customer signs off on), and Jobs & Scheduling (the stages, photos, and schedule the customer sees as work progresses). All connected, all included, all in every plan.
Get Started
Ready to run the shop with one tool instead of seven?
Tell us a bit about your shop and we'll set up a walkthrough on your kind of jobs.
No sales sequence. No pressure.